Batery Customer Support

You can reach Batery live support directly from the website by tapping the chat icon shown in the bottom corner of any page after you log in. Type your question to start a live chat and connect to a support team member in real time for help on registration, deposits, withdrawals, login issues, KYC checks, or any game related question. In most cases, live chat connects in under 2 minutes and you get a complete answer during the same conversation.

Use live chat when you need:

• Quick help on failed deposits, stuck withdrawals, or pending bonuses;
• Step by step guidance for KYC, account verification, or profile changes;
• Help while playing a support game that is lagging, freezing, or not loading;
• Clarification on promotion terms, wagering rules, or responsible play tools.

For faster replies on chat, keep your user ID or registered mobile ready, describe the issue in simple points and mention any error message or screenshot you have, so the team can check faster.

You can contact customer support by sending an email to the official support email address: [email protected]. Use this method when you need to share documents, screenshots, or a detailed history of the problem, for example KYC documents, bank proofs, or technical logs. A support agent reviews your email and replies to the same address, and complex cases can be escalated to the specialist support team when needed. Average response time for email is between 2 to 6 hours, and some complex verification or payment checks may take up to 24 hours.

Email support works best when you have:

• KYC and account verification questions where you must send PAN, Aadhaar, or address proof;
• Payment and bank related issues that need transaction slips or UPI screenshots;
• Dispute or complaint cases where you want a written record of the answer;
• Technical support cases that need device details, logs, or many screenshots.

For faster handling by email, use the same registered email on your account, add your user ID and phone in the email body, and write a clear subject line like “KYC pending” or “Withdrawal not received” so the right team can pick it up quickly.

You can talk to customer service by calling the Batery helpline number for India: +91-XXXXXXXXXX. This support number connects you to a trained agent who can help on urgent issues like wrong bets, account lockouts, or payment errors while you are on the call. Phone support aims to answer calls in under 3 minutes during busy hours, and faster during normal traffic, so you get real time guidance.

Phone contact is most useful when you need:

• Helpline number 24 7 access during high stake play or live events;
• Immediate support if your account is locked or you cannot receive OTP;
• Quick confirmation about high value deposits or withdrawals;
• Help to understand rules when you prefer to talk instead of chat or email.

To get faster help on the helpline, call from your registered mobile number when possible, keep your user ID and basic details ready, and stay on a stable network so the call does not drop during checks.

You can also reach Batery customer support through select messaging platforms and social media profiles listed on the official website contact page, such as Telegram, WhatsApp business, or verified social handles. Send a direct message from your account, share your registered mobile or user ID, and describe your question so an agent can check your profile safely. Response time on these channels is usually within 1 to 4 hours, depending on message volume and time of day.

Messaging and social channels are best when you have:

• Simple general questions before you join, like how to open an account or basic rules;
• Non urgent follow up on an existing ticket raised by chat, email, or helpline;
• Basic guidance on using the website on mobile, app navigation, or language options;
• Feedback on customer service or game experience that you want to share informally.

For quicker support on messaging, contact only through official links shown on the website, never share OTP or full card details in chat, and mention if you already have a ticket number so the team can track your case faster.

For technical support related to the app or website, you can raise a ticket through live chat, send an email to the support email, or request transfer to a technical agent when you call the helpline number. Explain what happens on your screen, share any error message text, and mention your device model, operating system, and internet type so the support team can test the issue. Technical queries are normally reviewed within 1 to 3 hours, and some complex bugs may need more time for investigation.

Technical support is ideal when you face:

• App crashes, black screen, or errors while opening games or bet slips;
• Problems loading the website on certain networks or browsers;
• Issues after an update, such as slow performance or missing features;
• Trouble using responsible play tools, limits, or self exclusion options.

To speed up technical checks, always mention the time of the issue, your device and OS version, and attach screenshots where possible, so support can reproduce and fix the problem quickly.

If you are part of the VIP or high tier programme, you can access priority Batery live support through a dedicated manager or a special helpline number and email shared inside your account area or by message. Use these contact points for faster handling of high value withdrawals, bet limits, or personalised account settings, and for direct coordination during big events. Priority support aims to respond to calls and chat in under 1 minute and to emails in under 1 hour for most cases.

VIP and priority support works best when you have:

• High stakes betting or casino sessions and need instant customer support;
• Large deposit or withdrawal requests that need advance confirmation;
• Custom limits, responsible play planning, or travel and time zone needs;
• Escalations where you need faster resolution than regular support queues.

For quicker handling, contact through your dedicated VIP channels shown in your profile, keep communication on one thread per issue, and confirm your identity details when asked so the team can act on your requests without delay.