Responsible Gaming

Gambling is a form of entertainment, but it always carries the risk of financial loss. You should only bet money that you can afford to lose, without affecting your daily expenses, savings, or family responsibilities.

Responsible gaming on Batery means:

• Treating betting as leisure, not as a way to earn a living;
• Accepting that losing is part of the game and never chasing losses;
• Keeping control over time and money spent on play;
• Protecting your emotional wellbeing and avoiding gambling when stressed or upset.

To help you control your gambling behaviour, our platform provides several tools and useful tips:

• Deposit limits: Set daily, weekly, or monthly limits to control how much you can add to your account;
• Loss limits: Decide in advance how much you are prepared to lose in a given period;
• Session reminders: Receive notifications that help you track how long you have been playing;
• Cooling‑off periods: Take a short break from betting if you feel your control is slipping;
• Self‑exclusion: Temporarily or permanently block access to your account if you need strong protection.

These tools support you in playing responsibly, maintaining balance in your life, and preventing financial or emotional harm.

Gambling addiction can develop gradually and may be difficult to notice at first. It is important to recognise the early warning signs so you can protect yourself and seek help in time. Gambling addiction is a serious condition that requires attention and support.

Possible indicators that you or someone close to you may have a betting problem:

• Feeling a strong urge to gamble, even when you planned not to;
• Needing to increase bet size to feel the same excitement;
• Trying to win back money lost in earlier sessions by continuing to gamble;
• Hiding or lying about how much time or money is spent on betting;
• Using gambling as an escape from stress, boredom, sadness, or other emotional problems;
• Neglecting work, studies, business, or family duties due to time spent playing;
• Borrowing money, selling personal items, or using funds meant for bills or rent to gamble;
• Feeling restless, irritable, or anxious when trying to reduce or stop gambling;
• Repeating unsuccessful attempts to cut down or quit gambling;
• Ignoring the negative impact on relationships, finances, or health and continuing to gamble.

Betting addiction can be managed, and early action helps protect your wellbeing. Support, structure, and safe limits reduce the risk of harm and help you stay in control of your gambling.

Recommendations from Batery to reduce the risk of addiction and regain control:

• Set a clear budget for gambling and stick to it, even if you feel tempted to exceed it;
• Decide your time limit for each session before you start and use alarms or reminders;
• Keep separate money for essential expenses and never use that amount for betting;
• Avoid gambling when you are tired, under the influence of alcohol, or using drugs;
• Do not treat gambling as a way to pay debts or solve financial problems;
• Take regular breaks from the screen to relax, hydrate, and refocus;
• Maintain balance by giving time to family, work, studies, hobbies, and physical activity;
• Talk openly to someone you trust if you feel your playing is getting out of control;
• Consider using deposit limits, cooling‑off options, or self‑exclusion tools on the platform;
• Seek professional support in India if self‑help steps do not feel sufficient.

If you or someone close to you is affected by gambling addiction, professional support can make recovery safer and more structured. You do not have to face this situation alone; various organisations in India provide confidential guidance, counselling, and treatment.

Main external resources for help in India:

• NIMHANS (National Institute of Mental Health and Neurosciences) – Offers clinics and helplines for mental health and addiction https://nimhans.ac.in;
• National Mental Health Helpline “Kiran” (Ministry of Health & Family Welfare) – 24×7 toll‑free support for psychological distress and addiction: 1800-599-0019;
• Fortis National Mental Health Programme – Mental health services, including de‑addiction support, across several cities https://www.fortishealthcare.com/india/clinical-speciality/mental-health-and-behavioural-sciences-34;
• VIMHANS, Delhi – De‑addiction and behavioural health services https://www.vimhans.com;
• Cadabams Group, Bengaluru – Rehabilitation and counselling for various addictions https://www.cadabams.org;
• The Live Love Laugh Foundation – Mental health information and help‑finder https://www.thelivelovelaughfoundation.org;
• Your local government hospital psychiatry or de‑addiction unit – Public sector support for behavioural and substance addictions.

Contact these services for professional assessment, counselling, or referral to specialised treatment.

If you are worried about your gambling behaviour or suspect addiction, you can contact Batery customer support for guidance on available account‑level controls. Our team can help you apply limits, cooling‑off options, or self‑exclusion measures in line with our responsible gaming policy.

Ways to contact Batery support in India:

• Live chat: In‑account live chat for quick assistance on responsible gaming tools and account settings;
• Email support [email protected]. Write to our support team for help regarding limits, self‑exclusion, and responsible gaming;
• In‑app help centre: Access the help section in your account for information, FAQs, and direct contact options.
• Web contact form: Submit a request through the contact page on the Batery website, selecting the responsible gaming topic.

When you contact support, mention any concerns about betting control so that we can prioritise your safety and offer appropriate options.