Privacy Policy

The platform handles user privacy in India in a structured and responsible manner, aiming to protect personal information at every stage of its lifecycle. Information is collected only to the extent needed to provide and maintain online gaming and betting services, meet regulatory obligations, and support secure transactions. Technical and organisational safeguards are used to reduce risks such as unauthorised access, alteration, loss, or misuse of data.

• Types of information collected include identification data (such as name, date of birth, and verification documents), contact details (such as email and phone), and account details (such as username and activity history);
• Financial and transaction information may be collected, such as payment method details, deposits, withdrawals, and betting records, only to process payments and meet anti-money laundering requirements;
• Technical data may be collected automatically, such as IP address, browser type, device information, and log data, to secure the website, prevent fraud, and improve performance;
• Usage data related to how users interact online, pages viewed, game preferences, and time spent on services may be processed to maintain service quality and responsible gaming controls;
• Information required for identity verification and know-your-customer checks may be collected from documents and trusted third-party verification services, in line with applicable regulations;
• Communication records, including emails, chat messages, and call logs, may be stored for dispute handling, compliance, and service quality monitoring;
• Data may be used to personalise content, language, and display settings, based on user choices and applicable laws for profiling and personalisation;
• Information may be processed to investigate and prevent fraud, money laundering, misuse of services, and breaches of the terms of use;
• Security measures applied include encryption in transit and at rest where reasonable, access controls, authentication procedures, and logging of administrative access;
• Organisational safeguards include staff training, role-based access to information, regular review of policies, and agreements with service providers that impose data protection obligations.

Users have rights regarding their personal data, such as the right to request access to the information held, to ask for inaccurate data to be corrected, and to request deletion where allowed by law. A user may also object to certain types of processing, request restriction of processing, or request a copy of data in a portable format, subject to legal and regulatory limits.

The platform seeks to align its practices with international data protection standards, such as principles found in the GDPR, to the extent compatible with Indian law. It also considers guidance from Indian authorities and applicable sectoral regulations relevant to online gaming, payment processing, and information technology in India.

Personal data collected from users in India is used only for specific and lawful purposes related to the operation of the online casino and sportsbook services. The primary aim is to manage user accounts, enable safe transactions, and maintain a reliable and compliant gaming environment. Information may also support service improvement, fraud prevention, responsible gaming, and communication about relevant updates. Processing is conducted in a manner that respects user expectations and applicable legal requirements.

• To create, verify, and manage user accounts, including authentication, password management, and account security checks;
• To process deposits, bets, game participation, withdrawals, and other financial transactions, in cooperation with authorised payment providers and banks;
• To follow legal obligations related to anti-money laundering, combating financing of terrorism, fraud monitoring, dispute resolution, and reporting to competent authorities where required;
• To provide customer support, respond to queries and complaints, and manage communications about technical issues, policy changes, or account updates;
• To monitor gameplay behaviour for responsible gaming purposes, such as enforcing limits, self-exclusion measures, or other player protection tools;
• To conduct analytics on aggregated and pseudonymised data, improving website performance, game offering, and overall quality of services;
• To personalise user experience, for example by adjusting content display, language settings, or recommending relevant events or games, in line with applicable consent requirements;
• To send service-related messages and, where permitted, marketing or promotional communications, subject to the user’s preferences and opt-out options;
• To protect the security and integrity of systems, prevent unauthorised access, detect suspicious activities, and enforce platform rules;
• To maintain internal records, audits, risk assessments, and compliance files that support long-term regulatory and business obligations.

Every processing activity is based on a lawful ground, such as consent, performance of a contract, compliance with legal duties, or legitimate interests that do not override user rights. The platform seeks to remain transparent about these purposes and encourages users to contact support if clarification about any data use is required.

Users can usually view and update certain personal information directly through their account settings on the platform, such as contact details, password, and some preference choices. For changes that require verification, such as name, address, or banking details, users may be asked to submit supporting documents so that the operator can comply with know-your-customer and anti-fraud rules. Requests to correct or update stored information, or to ask for a copy of the data held, can be submitted to customer support through the communication channels shown on the website. If a user wishes to delete or deactivate an account, the user may raise a request, and the operator will remove or anonymise information wherever legally possible, keeping only what is required for regulatory, tax, and dispute-related purposes. By using the services, the user consents to necessary security checks, including identity, age, address, and source-of-funds verification, which may involve checking information against third-party databases. Payment information is handled and processed by licensed electronic service providers and financial institutions, following industry-standard security requirements and data protection rules. The operator remains committed to protecting user privacy by limiting internal access to personal data, monitoring for unauthorised use, and reviewing security measures on a regular basis.

This online gaming and betting service is strictly intended for persons who are 18 years of age or older, or higher if required by local state laws in India. The operator does not knowingly collect or process personal information from minors and makes reasonable efforts to prevent underage participation. However, age cannot be verified in every case unless official documents or verification checks are provided.

• Users are required to confirm that they are at least 18 years old during registration and are responsible for providing accurate age information;
• The operator may carry out age verification checks using identity documents, databases, or third-party verification tools whenever there is doubt about a user’s age;
• If it is discovered that an account belongs to a minor, the account may be suspended or closed, bets may be cancelled where allowed by law, and any associated data may be deleted or anonymised;
• Parents or legal guardians who believe that a minor has registered or provided personal data may contact support, provide evidence of guardianship, and request deletion of that child’s information;
• The service may display responsible gaming messages and links to external support resources, including information about protecting children from unauthorised access to gambling websites;
• Staff are trained to recognise potential signs of underage use and to escalate cases for review and appropriate action.

Personal information collected from users in India may be processed and stored on servers located in India or in other countries where technical infrastructure, group companies, or trusted partners operate. Different jurisdictions may have different data protection laws, but contractual and technical measures are adopted to maintain an adequate level of privacy and security. By using the website and services, the user acknowledges and agrees that information may be transferred outside India for legitimate business and compliance purposes. All partners involved in such transfers are required to maintain confidentiality and use data only for agreed purposes.

• Data may be transferred to hosting providers, content delivery networks, and cloud services located outside India to ensure availability, backup, and resilience of the website;
• Information may be shared with group entities or affiliates located abroad that provide support functions such as customer service, risk management, analytics, or IT maintenance;
• International payment processors, banks, and financial intermediaries may receive limited financial and identification data to complete transactions and fraud checks;
• Third-party service providers that support identity verification, anti-money laundering screening, or sanctions checks may process personal information in other jurisdictions;
• Where required by law or good practice, contractual safeguards such as data protection clauses and audit rights are implemented in agreements with foreign recipients;
• Users may contact the operator to obtain general information about relevant safeguards used for cross-border transfers, subject to confidentiality and security restrictions.

This Privacy Policy outlines the general approach to data protection, but some legal disclaimers may limit or qualify how certain rules apply in practice. Such disclaimers become effective when the user accepts the policy, for example by ticking a consent box, creating an account, or continuing to use the services after being notified of changes. The user is expected to read and understand these terms before relying on any part of this document.

• Legal obligations under Indian law, including tax, anti-money laundering, betting and gaming laws, and information technology regulations, may require retention or disclosure of information, even when a user requests deletion;
• The operator does not guarantee that data transmission over the internet or storage systems is completely risk-free, although reasonable security measures are used to reduce foreseeable risks;
• The policy does not create rights that exceed those granted by applicable law, and in case of conflict, the law and binding regulatory directions will prevail;
• The operator may revise, suspend, or stop certain features of the services or data processing activities in order to comply with new legal or regulatory requirements;
• Any translation or local explanation of this policy is provided for user convenience, but the primary governing version will be the one specified in the terms and conditions;
• Nothing in this document restricts the operator’s ability to cooperate fully with law enforcement, courts, regulators, or other authorities in India or abroad, subject to due process.

Cookies are small text files placed on a user’s device by a website, allowing the site to recognise the browser, remember preferences, and understand how visitors interact with online content. This platform uses cookies and related technologies to collect statistical information about visits, analyse browsing behaviour, and improve the layout, speed, and responsiveness of the services. Cookies may also help to personalise certain elements, such as language choice or display of events, and to keep users logged in during a session. Some cookies are essential for security and basic functionality, while others support analytics or experience enhancement. The retention period for most cookies is up to one year, after which they may be deleted or refreshed. Users can adjust browser settings to block or delete cookies, but doing so may affect how certain parts of the website function or display.

Use of the online casino and sportsbook services in India signifies full acceptance of this Privacy Policy in its current form, including any data collection and processing practices described in this document. By registering, logging in, or continuing to access the website, a user confirms that they have read, understood, and agreed to the handling of personal information as outlined here, subject to updates communicated from time to time. The latest published version of this Privacy Policy replaces and overrides all previous versions and applies to both existing and new users from the date it is made available on the site.

Personal data may be shared with selected third parties where this is required by law, necessary for dispute handling, or needed to perform agreements related to the services. Such parties may include payment providers, verification agencies, technology partners, auditors, and regulators, all operating under contractual duties or legal mandates to safeguard information. A list or category description of major third-party recipients may be provided on the website or upon reasonable request, subject to security considerations. By providing information and using the services, users consent to this form of sharing for the purposes described.

• Payment gateways, banks, and financial intermediaries may receive personal and transaction data needed to process deposits, withdrawals, and chargebacks;
• Identity verification and anti-money laundering service providers may receive identification documents and profile data to conduct checks required under applicable laws;
• Technology vendors such as hosting companies, analytics tools, security solution providers, and customer support platforms may access limited data to operate and maintain the services;
• Professional advisers such as auditors, legal counsel, and consultants may review certain records when performing audits, compliance reviews, or legal assessments;
• Law enforcement agencies, courts, regulators, and governmental bodies may receive information in response to legal processes, requests, or reporting obligations;
• Business partners involved in co-branded promotions or joint offerings may receive limited contact or usage data, but only where legally allowed and in line with any marketing consents;
• In case of restructuring, acquisition, or transfer of business, relevant personal data may be shared with prospective or actual transferees under confidentiality arrangements;
• Third parties are generally prohibited from using personal data for their own independent purposes unless the user has been informed and a separate lawful basis exists.

The website or mobile interfaces may include links to external websites, apps, or online services that are operated by third parties and are not controlled by this operator. Each such external site will have its own privacy policy and terms governing how it collects, uses, and protects personal information. The operator is not responsible for the content, security, or data handling practices of any external websites that users visit after leaving this domain. Users are advised to review the privacy and cookie policies of those third parties before providing any personal details or completing transactions.

• A link to another website does not imply endorsement of that site’s data practices or guarantee of its security standards;
• Once a user clicks an external link, collection and use of data on the other site are governed by that site’s policies and applicable laws;
• Users should exercise caution when entering login credentials, payment information, or identity details on websites reached through links or advertisements;
• Pop-ups, banners, or embedded content may originate from external sources, and interactions with them may be tracked by those third parties;
• If a user believes that a linked site is unsafe or misusing personal data, this concern may be reported to the operator and to relevant authorities;
• It is recommended that users regularly check browser security indicators, such as HTTPS and certificate information, when navigating to external pages;
• Use of social media plugins or share buttons may allow those platforms to collect certain data, which is subject to their own privacy controls;
• The operator does not accept liability for loss or damage arising from the use of third-party sites, subject to any non-excludable rights under applicable law.